Redbeck Room Service:
Because our guests deserve nothing less than five-star care
Room Service: Where Every Day Feels Like a Holiday
The best compliment we hear, time and again, is this:
“Wow, they are not going to want to come home.”
To us, that is the greatest success — because it means we have done exactly what we set out to do.
Every guest’s day here is shaped by quiet kindness, familiar comforts, and thoughtful care.
From morning health checks to fresh hay deliveries and bedtime routines, every detail is designed to help them feel relaxed, safe, and completely at home.
After all, it is not just boarding.
It is their holiday too.
Early Morning – “Starting the Day Gently”
The day begins with soft greetings and careful checks.
Each guest is given a quick health check (we call it “bum monitoring” — always a crowd-pleaser!) and breakfast tailored to their diet sheet.
We check droppings, food intake, behaviour, and ensure every guest is happy, bright, and secure.
Guest Morning Health Checks:
- Pens spot-cleaned ✓
- Bright, alert behaviour ✓
- Clear eyes, ears, nose, and mouth ✓
- Bottom checks and healthy droppings ✓
- Fresh hay and water ✓
- Breakfast served ✓
Midday – “Quiet Comfort and Care”
After a busy morning, midday is a time for our guests to relax and recharge.
Some stretch out for a peaceful snooze, others graze on fresh hay, and a few simply enjoy watching the world go by.
Behind the scenes, we quietly continue our care — refreshing hay and water, spot-cleaning pens, and checking bedding to ensure everything stays cosy and clean.
Midday Guest Care:
- Top-up fresh hay and water ✓
- Clean litter trays and tidy bedding ✓
- Check for healthy droppings ✓
- Monitor behaviour and appetite ✓
- Administer medications if required ✓
Afternoon – “Enrichment and Extra Smiles”
As the afternoon unfolds, it is time for a little extra joy.
Depending on their preferences, guests enjoy enrichment activities tailored to their personalities — fresh herbs to nibble, toys to explore, or simply a calm cuddle for those who enjoy handling.
Every moment is a chance to keep minds curious and hearts happy.
Afternoon Guest Enrichment:
- Scatter feeding or foraging fun ✓
- Fresh herb treats ✓
- Toy rotation for mental stimulation ✓
- Gentle grooming or brushing (where needed) ✓
- Calm interaction and cuddles (if the guest wishes) ✓
Evening – “Settling In for a Peaceful Night”
As evening falls, we gently prepare our guests for a restful night.
Pens are tidied, fresh hay is topped up, and supper is served — a final comforting meal before bedtime.
Each guest receives a last quiet health check, making sure they are cosy, content, and ready for a safe, peaceful sleep.
Evening Guest Routine:
- Pens cleaned and bedding fluffed ✓
- Supper served (fresh greens, hay, and nuggets) ✓
- Hay and water replenished ✓
- Final health and security check ✓
- Guests settled for the night ✓
Cleaning Procedure – “Because Cleanliness is Part of Care”
At Redbeck, we take hygiene as seriously as comfort.
Every guest space is meticulously cleaned and refreshed between stays to ensure a safe, healthy environment.
Here’s how we do it:
Step-by-Step Process:
- All toys, hides, and enrichment equipment are removed and thoroughly disinfected.
- Bedding, hay, and any loose material are fully cleared from the enclosure.
- Enclosures are swept and vacuumed to remove all dust, hay, and debris.
- Each enclosure is then scrubbed, disinfected with Virkon, rinsed, and left to dry completely in the fresh air.
- Corners and hidden areas are lightly treated with a rabbit-safe insect-repellent spray as an extra precaution.
- Water bottles, bowls, and litter trays are cleaned using hot, soapy water and disinfected.
- Surrounding areas — both inside and outside the boarding areas — are also cleaned and disinfected using Virkon.
- Soft furnishings such as fleece bedding and carpets are machine washed and dried thoroughly.
Biosecurity – “Protecting Every Guest, Every Day”
At Redbeck, maintaining a healthy environment is essential.
We follow strict biosecurity measures to protect every guest and provide peace of mind for their owners.
Our Biosecurity Procedures:
- Only vaccinated animals are accepted for boarding.
- Full health checks are carried out on arrival and again before departure.
- Any animal showing signs of infectious disease will not be accepted and will be referred immediately for veterinary care.
- All contaminated surfaces are cleaned thoroughly before disinfection.
- Floors, surfaces, equipment, and contact points are disinfected with Virkon S.
- Food and water bowls are rinsed thoroughly after disinfection before being returned to use.
- Before any guest returns to a cleaned space, all surfaces are allowed to air dry for at least one hour.
- Low-risk areas, such as pathways and outdoor runs, are disinfected weekly — and again after a guest departs, before any new guest is introduced.
- Hand washing is rigorously practised before and after handling animals or touching any of their personal items.
- Shoe baths are in place for use where required to prevent the spread of outside contaminants.
Warm Weather Routine – “Keeping Guests Cool, Safe, and Comfortable”
At Redbeck, we take warm weather seriously.
Our routines adapt to ensure every guest stays comfortable, hydrated, and protected during the hotter months.
Our Summer Care Measures:
- Citrus spray (rabbit-safe insect repellent) is applied to surfaces to deter flies safely.
- Fly traps and zappers are installed, maintained, and kept running at all times.
- “Bum monitoring” health checks are carried out three times daily — morning, midday, and bedtime — to catch any early signs of discomfort.
- Water bottles are checked for temperature and refreshed at least twice daily to keep drinking water cool and inviting.
- Room temperatures are monitored and recorded twice daily to maintain a safe environment.
- Ear temperature checks are carried out on rabbits to spot early signs of overheating.
- Fans and air conditioning units are serviced, maintained, and switched on when needed.
- Sun screens are used to shade windows and outdoor areas, reducing heat build-up.
- Cooling pads are provided and replaced twice daily to offer guests a comfortable place to relax.
Cold Weather Routine – “Keeping Guests Warm, Safe, and Cosy”
At Redbeck, we ensure that colder days and nights are met with extra layers of comfort and protection.
Our cold weather routines are carefully designed to keep every guest warm, safe, and content.
Our Winter Care Measures:
- Extra hay is provided in hides and bedding areas to offer natural insulation and warmth.
- Water bottles are checked for freezing and refreshed at least twice daily to ensure constant access to fresh drinking water.
- Room temperatures are monitored and recorded both day and night to maintain safe indoor conditions.
- Rabbit temperatures are monitored through ear checks to spot any early signs of chilling or stress.
- Heaters and heat lamps are serviced, maintained, and switched on when needed to maintain a stable, comfortable environment.
- Rabbit-safe heat pads are introduced and replaced twice daily, providing additional warmth in resting areas.
What’s on the Menu?
At Redbeck, we believe good nutrition is at the heart of good care.
Our carefully selected menu offers a range of fresh hays, natural forage, quality pellets, and the occasional healthy treat — all tailored to the needs of our guests.