Redbeck Terms & Conditions

Terms & Conditions for using Redbeck Rabbit Boarding

Health & Welfare

Terms & Conditions

If any pet shows signs of disease or illness we will reserve the right not to accept your pet for boarding. Any medical conditions must be discussed with us prior to boarding. To ensure the safety and well-being of all pets in our care, appropriate vaccination certificates are required.

Each new resident will undergo our health check before admission this takes approximately 5 mins as the health and wellbeing of our guests is extremely important to us, and for the care, concern and health of animals boarding at our establishment, we reserve the right at all times to refuse for boarding any animal exhibiting signs of injury and/or ill health NOT in receipt of veterinary treatment.

We also reserve the right not to accept animals with contagious diseases, for example, Pasteurella and vent disease in rabbits or parasitic infection including chronic mange in guinea pigs, which may seriously compromise the health of other boarders.

Rabbits only: Redbeck Boarding  require  all rabbits to be up to date with RHD 1 & 2  & Myxomatosis vaccinations. An up to date vaccination cards must be uploaded onto the booking form or bought along and shown on arrival of your rabbits stay.

We do not accept rabbits for boarding unless they are fully vaccinated.   Guinea pigs do not require any specific vaccinations.

Whilst not mandatory, Now Redbeck Rabbit Boarding recommends rabbit owners to treat their pets against E. Cuniculi. This can be done through oral medication, given as little as a few times a year. Please speak to your local vet for more information.

We will not be held responsible for any illnesses such as (but not limited to) Myxomatosis, Rabbit Haemorrhage Disease, Rabbit Haemorrhage Disease 2, E. Cuniculi, fly strike, mites or any other diseases.

At the time of boarding with us, if your pet is under veterinary care and receiving treatment for non-contagious medical condition/s, we are happy to assist in your pet’s medical program by administering prescribed drugs on your behalf, this may incur an additional fee to be agreed on booking.

Please ensure your pet has enough medication for the duration of his or her stay. We are not vets and we cannot be liable for errors or if something going wrong with the medication, our Insurance will not cover for any error or failure on our part as far as the administration of any veterinary medicine. Owners written consent will be required.

We carry out frequent bottom checks and ensure that all rabbits are kept clean however we will not be held liable in the unfortunate event that your rabbit becomes a victim of fly strike.

Although we make every effort to reduce this risk, overweight rabbits and those that suffer from sticky bums are at greater risk so we strongly recommend all rabbits are protected with rear guard,  those that choose not to treat there rabbits must be aware that the risk is higher and in our environment it is impossible for eradicate all flys, untreated rabbits are left at the owners risk and we will not be held to account for fly strike should the owners choose  to not protect there rabbits before there visit.

Should your pet become ill whilst boarding with us, we will seek veterinary advice and keep you informed. Any veterinary fees which we incur on your behalf will be payable by you on your return.

In the unlikely event of a death occurring whilst your pet is boarding with us, we will notify you as soon as possible so that we can arrange for your final wishes. We accept no liability in the unlikely event that your pet becomes ill or passes away whilst boarding with us. All pets are left entirely at their owner’s risk.

Whilst your pet is in our care it will be fed a variety of fresh food by us and its own regular dried food provided by you.(If Not Burgus excel / Science select ) We will provide top quality farm hay, treats, fruit & Veg where appropriate.

Pets will not mix with other boarders and will be stroked, groomed & checked regularly.:

Rabbits and /or guinea pigs sharing, which begin displaying signs of aggression and/or sexual harassment toward each other, maybe separated at our discretion for the safety, health and wellbeing of the animals. The owner of any pets, which must be separated, will incur the extra costs of boarding.

Newly bonded pairs must have been together for over 3 months – as some bond are still fragile during this honeymoon period.

Although we take every care to offer a stable environment for bonded  rabbits on the rare occasion the bond can break down (Stress of a new environment) we unfortunately can take no responsibility for the bond failure and the boarding is at the owners risk.

Useful Links

• RSPCA
• RWAF
• Animal Welfare Foundation 
• British Rabbit Council

Local Rescues

• BRAC
• Camp Nibbles

Arrivals & Departures.

Terms & Conditions

Opening Times: We are open Monday to Friday between the hours of 9.00 am. and 6.00 pm, Saturday 10am – 4pm by appointment only

(WE ARE CLOSED SUNDAY AND BANK HOLIDAYS)

Including Christmas & boxing day, New years day, Easter and all major UK bank holidays, this is a stipulation from the council and part of our operational agreement. 

All bookings, verbally or email will NOT be considered formal until the booking form has been returned completed and signed.

Please ensure boarding costs are paid in full via Bank transfer 7 days before dropping your pet/s off.

Please stick to your agreed times, we accept situations change, all we ask is to contact us via  telephone to re-arrange a mutually convenient time prior to arrival / collect of  your pet, Please respect our opening hours and keep to your agreed appointment time as failure to do so may result in an inconvenience to both ourselves and others using our facility .

Any balances, full or remaining, must be paid in full 7 days before arrival.

Boarding costs are based from and inclusive of the arrived and collection days.

If your pet is already boarding with us and you wish to collect them earlier than the date agreed, you will still be liable for the full amount and will not be issued a refund of the remaining days.

If you wish to extend your booking or cannot collect your pet on the agreed day then every agreed additional day will be charged at our current daily prices for that pet type until collection. During peak periods we may be unable to extend the boarding and your emergency contact will need to collect the animals.

If for any reason, your pet is not collected within five days of the agreed collection date, and we have not heard from you, and/or been unable to contact you, we will assume you have abandoned your pet and will commence legal proceedings to recover continuing boarding costs.

Cancellation of a confirmed booking,  within 7 days prior to the start date, will not be refunded.

Redbeck Rabbit Boarding does not tolerate any abusive behaviour  and in doing so may result in a ban from  Redbeck Rabbit Boarding and legal action to be taken against you.

We will not accept Un-neutered male rabbits, Neuter operation needs to be done 12 weeks before boarding. Female rabbits must be spayed unless discussed at the time of booking. 

We do not board pregnant animals. Any  sow boarding with us, who gives birth to a litter while in our care, will remain with the litter under our supervision until the piglets are weaned for the security of the mother and the survival of the litter. The owner will incur the extra costs of boarding. 

In unforeseen circumstances should your pet require emergency medical treatment, We will ensure your pet receives immediate veterinary attention. We will instruct our preferred vets. Vet fees, which may accrue and remain outstanding upon collection of pets, are entirely the sole responsibility of the owner.

Your pet’s health, safety and welfare are of paramount importance to us, in the unlikely event of a death occurring, we will contact you if possible to make suitable arrangements. If we are unsuccessful in contacting you, we will hold your pet in cold storage until you return or at our vets for your collection.

 Please note; all pets boarding at Redbeck Rabbit Boarding are left completely at the owner’s risk and Redbeck Rabbit Boarding accept no responsibility whatsoever should your pet become ill or death occurs.

Accommodation & What To Bring

Pet Sitting Terms & Conditions

VISIT TIMES: Redbeck Pet Sitting will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be adjusted slightly to accommodate our clients. We will do our utmost to arrive at the appointed times.

With your permission we would like to install a nanny camera to keep an eye on your pets, in the unlikely even they become distressed we can react as required, this will require you permission and access to your Wi-Fi code which will be deleted on completion of the visits.

ADDITIONAL PET CARE ASSISTANCE AND OTHER SCHEDULED SERVICES: We all want our pets to receive the love and attention they deserve, but please be aware that if there are other persons entering and leaving your home, Redbeck Pet Sitting cannot be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, pest control, repair persons, friends, family, landlords, neighbours, etc.

VACCINATIONS/IMMUNISATIONS: Redbeck Pet Sitting requires that all pets have the necessary vaccinations and immunisations before service begins. We may ask to see expiration dates for vaccinations.

UNFORESEEN PURCHASES: Redbeck Pet Sitting will purchase pet food, litter, cleaning supplies, or other necessary items that contribute to the health and well-being of your pet while you are absent. We will retain a receipt, and the pet owner is responsible for reimbursement of these items. An additional £15 trip fee will be charged to the pet owner.

HOUSE CLEANLINESS: Redbeck Pet Sitting will clean up after your pets to the best of our ability. Please inform us of the designated area where appropriate cleaning supplies are located. If there are accidents above and beyond the normal amount anticipated, Redbeck Pet Sitting may charge a reasonable fee for time spent cleaning up.

PET WASTE: Redbeck Pet Sitting will properly dispose of all pet waste. We request that you provide plastic bags for this purpose and indicate where you would like the waste bags disposed of.

ANIMAL BEHAVIOUR: Animal behaviour can be unpredictable. Redbeck Pet Sitting does not accept responsibility or liability for animal behaviour, normal or otherwise, which results in injury to the client’s animals. Further, if a Redbeck Pet Sitting provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Redbeck Pet Sitting provider or by the animals.

HOUSEHOLD EMERGENCIES: Redbeck Pet Sitting will obtain emergency contact information for you at the consultation. It would be very helpful to leave contact information for a trusted maintenance company or person for any household emergencies that may arise during your absence. This includes, but is not limited to, leaking pipes, malfunctioning water heaters, air conditioning units, etc. (Refer to the Emergency Repairs Authorisation Form.)

THERMOSTATS: Please leave your heating thermostat setting within a normal comfortable range (77º to 80º F). We may need to adjust the thermostat in your absence to ensure the health and comfort of your pets, including turning it on or off.

EARLY RETURNS/LAST MINUTE CHANGES: It is not unusual for trip plans to change at the last minute. However, please understand that Redbeck Pet Sitting carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last-minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.

Deposits: Redbeck Do not require a deposit, our invoice is confirmation of the booking.

 PAYMENT: Redbeck Pet Sitting would prefer bank transfers. Payment is due 7 days prior to the first visit.

Cancellations: If you need to cancel your booking, please give us at least 7 days’ notice before the first visit. If you cancel with less than 7 days’ notice, the total fee will apply and will not be returned. Exceptions will be considered on a case-by-case basis.

The safety of your pets is our primary concern. We do everything in our abilities to ensure their safety. We believe that your pets need to be visited the number of times agreed up during a day.

While we certainly anticipate that you will be arriving home on the date you provide us, we understand that there will occasionally be circumstances beyond your control that will prevent you from returning on the indicated date. If this happens, please call or text us and we will absolutely extend past the predetermined visits to care for your pets.

We ask that you call or text us when you arrive home. This covers an unforeseen event in which you do not arrive home and cannot notify us of this situation.

IF WE  DO NOT HEAR FROM YOU WHEN YOU RETURN HOME, WE WILL AUTOMATICALLY EXTEND OUR VISITS TO ENSURE THE SAFETY AND WELFARE OF YOUR PETS. IF WE ARRIVE AT YOUR HOME AND YOU ARE EITHER AT HOME OR HAVE ARRANGED FOR OTHER CARE FOR YOUR PETS, WE WILL CHARGE YOU FOR AN EXTRA VISIT AND ANY OTHER CHARGES THAT MAY APPLY.

Privacy and Asset Protection Policy

At Redbeck Pet Sitting, your privacy and assets are a principal concern for us. To provide you with the best service possible and protect you and your assets, we have certain requirements and policies in place.

We do not divulge the identity of our clients to anyone outside of our business. Additionally, if, through outside means, people know you are a client of ours, they will never know the exact dates of service that we provide to you. Furthermore, if for some reason, someone arrives at your house while we are contracted with you, we will inform them that we are providing services as per your request, and that you are currently unavailable. Beyond that, we will answer no further questions and will not be able to take any messages in this instance.

If anyone contacts us with an urgent need to contact you, regardless of their relation to you, we will contact you on their behalf. We will not under ANY circumstances release information to them.

While we are providing services to you, any advertising signs are removed to prevent someone from deducing that you are not at home.

If we secure a key to gain access to your home, it is secured so that no one can match your key with your information. If you provide us with any codes (entry door, garage door, security system), the code is also secured.

If, at any time, we feel your privacy or security of your assets is in jeopardy, we will take whatever measures necessary to protect you. If this is an issue that requires your input, we will immediately contact you.

These policies and guidelines may be modified or changed in the future to adapt to changing business conditions. This is all done to ensure we provide you with exceptional service.